Return & Refund Policy

Thank you for shopping with us. Your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 14 days of the delivery date.

To be eligible for a return, items must be:

Unworn and unused
Unwashed
In their original condition
Returned in the original packaging
With all original tags attached (if applicable)

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Underwear and intimate apparel
Bodysuits
Shapewear that has been worn or opened
Gift cards
Final Sale or clearance items
Any item marked as non-returnable
Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number along with clear photos of the item and packaging so we can resolve the issue promptly.

How to Start a Return

To request a return, please contact our customer support team at:

Support Email: shopskimswears@gmail.com

Please include:

Your order number
The item(s) you wish to return
The reason for your return

Our support team will provide you with return instructions.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 2–5 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Need Assistance?

If you have any questions regarding our Return & Refund Policy, please contact our customer support team:

Support Email: shopskimswears@gmail.com

We are committed to providing excellent customer service and aim to respond to all inquiries within 24–48 business hours.

Thank you for shopping with us. We appreciate your trust and support.